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call center

Kaiser Permanente, Palm Court II Call Center

Kaiser Permanente, Palm Court II Call Center | Fontana, California

DPR completed a retrofit of a 152,000-sq.-ft. existing tilt-up building (formerly an IKEA Store) on a 12.67-acre site. The project included demolition of the interior of the building and seismic upgrades to tilt-up panels; construction of a new 40,000-sq.-ft. mezzanine deck; and buildout of the interior call center and IT room spaces servicing Palm Court I and Palm Court II. Additional features included upgrades to existing HVAC and upgrades to the existing electrical feed to the building.

Project Scope

Kaiser's Palm Court I & II offer training spaces for Kaiser administrative support -1,195 employees- for members, as well as Fontana Medical Center. Member and administrative services include Preventative Medicine, Health Education, Patient Business Services, Patient Support Services, Pharmacy Administration, Conference Centers, Extended Care/Geriatric Services, Recruitment Services, Education and Training, Riverside Call Center, Fontana Call Center, Surgical Services Call Center, Psych Call Center, Pharmacy Call Center, and OPAS/HealthConnect Training and Support.