Responsibilities 

• Serve as the technical subject matter expert for administering one or more enterprise applications. 

• Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications. 

• Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities. 

• Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.  

• Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications. 

• Configure and support application interfaces for data integration with other applications or systems in the environment. 

• Manage user administration, maintenance, performance, and stability of Primavera P6v7 and its hosting service, LoadSpring. 

• Manage backups, storage, and integrity of application data or databases. 

• Create, configure, and customize application reports. 

• Manage user accounts and service accounts and associated roles and permissions. 

• Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents; providing escalated support for service requests, inquiries, and problems. 

• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company. 

• Collaborate with project managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.  

• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs. 

• Maintain end-to-end integrations between scheduling applications, hosting solutions, and data storage solutions with the goal of providing near-real-time analytics and performance metrics to end users. 

• Maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.  

Basic Qualifications 

• At least 3 years of experience working as an applications administrator, applications analyst, or similar role in a large organization. 

• Experience administering enterprise or business planning applications (such as Primavera P6) for a large organization. 

• Experience using IT service management systems to collaborate with others and manage changes, incidents, problems, and service requests. 

• Experience working with software vendors on application support, development, and training.  

• Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization. 

• Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing. 

• Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks. 

• Database technologies such as Oracle, SQL, and Microsoft SQL Server. 

• Understanding virtualization technologies such as VMware or Citrix. 

• Working in operating systems such as Microsoft Windows, Windows Server, and Azure 

• Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management. 

Required Experience 

• Minimum Bachelor’s degree in information systems, construction management, engineering, architecture or similar field with emphasis on technology desirable and/or relevant work experience in the Construction industry managing enterprise applications. 

• Minimum 3 years construction technologies hands-on experience in the AEC industry desirable.