Kaiser Permanente, Palm Court II Call Center

DPR finished a retrofit of a 152,000-sq.-ft. existing tilt-up building (formerly an IKEA Store) on a 12.67 acre site. Project includes demolition of the interior of the building and seismic upgrades to tilt-up panels. Construction of a new 40,000-sq.-ft. mezzanine deck and buildout of the interior call center and IT room spaces servicing Palm Court I and Palm Court II. Additional features include upgrades to existing HVAC and provide new system, and upgrade existing electrical feed to building.

Kaiser's Palm Court I & II will provide training to their administrative support (1,195 employees) for members, as well as Fontana Medical Center. Member and administrative services include: Preventative Medicine, Health Education, Patient Business Services, Patient Support Services, Pharmacy Administration, Conference Centers, Extended Care/Geriatric Services, Recruitment Services, Education and Training, Riverside Call Center, Fontana Call Center, Surgical Services Call Center, Psych Call Center, Pharmacy Call Center, and OPAS/HealthConnect Training and Support.

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