When the landmark Hyatt Regency San Antonio decided it was time to undertake a major makeover, it booked a general contractor with deep roots in hospitality construction and long standing ties to the luxurious downtown hotel. Throughout the Hyatt Regency’s 30-year history, Hardin has been involved in four major upgrades at the hotel, primarily interior renovations of guest rooms and meeting spaces. Hardin’s name has been part of the hotel’s narrative, associated with its development, ownership, renovation, and most recently, its most comprehensive revitalization project—a $26 million update of the hotel’s façade, exterior walkways, landscaping, public spaces and meeting areas.
Performed in two phases, the purpose of the renovation was to reposition the hotel in an increasingly competitive market and to update worn finishes. Phase I was a 40,000-sq.-ft. renovation of hotel lobby and porte cochere, including demolition and replacement of reinforced concrete bar slab and structure, new finishes in lobby, restaurant, meeting rooms and 20,000-sq.-ft. conference center, new sprinkler system, 500-sq.-ft new retail space, new hardscape and landscaping at the exterior of the hotel and conference center, new escalators, and elevator cabs. Phase II involved a 78,000-sq.-ft. makeover to the existing ballrooms, pre-function spaces, restrooms, and meeting rooms, as well as the complete renovation of the rooftop pool and construction of a new bar. Because most of the renovated spaces opened into the hotel’s 14-story atrium, timing of the work and temporary protection were critical to maintaining guest satisfaction during the process.