Location: Dallas, Texas

DPR IT Project Technology Service & Support, needs a creative, talented, highly skilled person to join their team.  We are designing and implementing major transformational changes in how we support our business, including all our construction jobsites. Through our transformation we will change our organization to a disciplined, proactive approach that introduces automation to enable the true power of our organization to support our business to new levels.  We are seeking an experienced IT Field Engineer to deliver the best possible solution for our construction business. DPR IT Service Management seeks a. 

We need a person who has an abundance of common sense, loves to design, implement and support solutions for the construction business, has an affinity for automation and workflow, and like challenges.   

Responsibilities:

  • Interacts in-person, via telephone, e-mail, IM, and web interface to assist users
  • Designs and implements the IT solution for jobsites awarded in their region
  • Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle
  • Determine, recommend, procure and execute which products or services best fit the customers' needs, within DPR standards and following our strategy
  • Implements and follows jobsite standardization practices
  • Responsible for mobilization and demobilization of IT equipment at jobsites
  • Ensures quality customer service by maintaining ownership of IT jobsite escalated issues until resolved
  • Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion in accordance with service level agreements (SLAs) and operational level agreements (OLAs)
  • Installs, troubleshoots and maintains products/equipment/network at the jobsite & regional office
  • Records, tracks, and audits equipment using the established asset management system and processes, including asset recovery at jobsites
  • Involved in company-wide IT projects providing input and deliverables in all phases
  • Follows ITIL processes for Incident and Problem Management
  • Documents best practices and knowledge base
  • Provides IT training during new hire orientations
  • Participates in software installations and upgrades
  • Provide relevant input for technical and process improvements to contribute to the overall effectiveness of the DPR IT Organization
  • Takes the initiative to work with other cross functional IT team members to improve the quality of service
  • Remains current on technology, especially mobility solutions for our business needs

Qualifications:

  • Technically skilled in networking and telephony, Cisco/Meraki (ASA, Router, Switch, VPN), Networking protocols (DHCP, FTP/SFTP, HTTPS, TCP/IP stack)
  • Expert in wireless connectivity both broadband, local and access points (experience with Meraki a plus)
  • Able to generate scripts, batch files and command line utilities for automation and workflow
  • Able to support video conferencing and scheduling hardware/software
  • Expert in Dell/HP Laptop/workstation and peripherals
  • Able to support Mobile devices (android & IOS)
  • Skilled in Microsoft products, Outlook, Exchange, plug-ins & Active Directory
  • Ability to react quickly and efficiently to high pressure situations
  • Expert at troubleshooting  and root cause analysis
  • Minimum of 3+ years’ experience in technical customer support
  • Willingness to learn
  • Excellent organizational and interpersonal skills
  • Team player, accepts & seeks feedback
  • CCNA  certification a plus

Contacts: .(JavaScript must be enabled to view this email address), .(JavaScript must be enabled to view this email address)


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